Michael Rubinger

is an experienced CX expert and specialises in customer-oriented sales processes and CRM strategies. As Head CX at msg for banking, he advises customers on all stages of the digital sales funnel and digitally supported consulting.

Blogpost

19. September 2025 1 minutes reading time

Conversational AI: The new customer advisor is called AI

Michael Rubinger

CX-Score: Serviceintegration im Banking / service integration in banking

Blogpost

25. August 2025 1 minutes reading time

Service integration in banking: Why do you switch when you can get everything from a single source?

Michael Rubinger

Blogpost

16. July 2025 1 minutes reading time

More relevance, more connection: Why personalisation in banking is no longer a nice-to-have

Michael Rubinger